Email, WhatsApp and website chat in one shared inbox, with Instagram and Facebook coming soon. Each conversation opens with the customer's orders, shipments and history beside it, so whoever picks it up can answer properly.
Keep the mailbox and the WhatsApp number you already have. Celium reads and replies through them; nothing moves, no DNS changes, no new number to tell customers about.
Sample conversation with made-up names and numbers.
Connect the ones you have. Each lands in the same inbox and the same customer record.
WhatsApp your existing number
Instagram coming soon
Facebook coming soon
The customer's orders, what's packed, what's shipped and the waybill sit next to the thread. No second tab, no asking them for an order number.
Assign conversations, leave internal notes the customer never sees, and mark threads open, pending or closed. Everyone sees the same queue, live.
Route by mailbox, sender or subject the way you'd set up Gmail filters. Courier notifications and bank alerts file themselves; people reach the front of the queue.
If a customer emails wholesale@, the reply comes from wholesale@. Threads keep the identity they started on, across every address your mailbox receives for.
Block a sender and their mail is kept but silent. Your mailbox's spam folder is read too, and anything from a real customer is lifted back out so it never goes unanswered.
Optional, per channel. It drafts a reply from your own policies for a person to approve, and the moment a human joins the thread it steps back for good.
Nothing moves. Celium connects to what you already have.
Add your mailbox with its IMAP details and an app password, link your WhatsApp Business number from your phone, and paste the chat widget onto your site. Ten minutes, no migration.
Every message is matched to the customer by email or phone, and the customer to their orders in Celium. One person, one record, whichever channel they use.
Replies go out through your own address or number, so customers see the same sender they always have. You keep working from your phone's WhatsApp too if you like.
Most of what customers ask is "where is it". Because the inbox lives inside Celium, the answer is already on screen: packed, collected, waybill number, expected day. If we fulfil for you, our packing team's updates show up in the same place.
Celium connects to your mailbox and your Meta accounts with your permission and can be disconnected by you at any time. Mail keeps arriving in your own inbox as it always has; Celium is another reader and sender, not a replacement.
Celium Inbox is live with our first vendors and opening up gradually. If your customers write to you on more than one channel and you're tired of stitching it together, tell us what you use and we'll set you up.
Ask about early access →